Terms & Conditions

1. About us

AI1Group Limited supplies services under brands including AI1Host and AI1Design.

• Company: AI1Group Limited
• Company number: 16162036
• Registered office: Lytchett House, 13 Freeland Park, Wareham Road, Poole, Dorset, United Kingdom, BH16 6FA
• Privacy contact: This email address is being protected from spambots. You need JavaScript enabled to view it.

2. Orders and formation of contract

Website descriptions are invitations to order, not offers we are obliged to accept. A contract begins when we accept an order or start supplying the service. The order confirmation, service description, proposal and any brand-specific terms form part of the agreement. If they conflict, the more specific written term normally takes priority.

3. Accounts and access

You must provide accurate information, protect credentials, use appropriate authentication and promptly tell us about suspected unauthorised access. You are responsible for authorised users and activity carried out through your account, except to the extent caused by our breach.

4. Charges, payment and renewal

Charges, billing frequency, taxes and any minimum term are shown when you order. Unless stated otherwise, recurring services renew automatically for the next billing period until cancelled. You must cancel through the stated route before the renewal date to avoid the next charge. We may suspend services for overdue sums after reasonable notice, except where urgent action is justified.

5. Customer responsibilities

• Use services lawfully and comply with applicable policies.
• Maintain suitable backups and check that restorations work.
• Keep customer-managed software and devices secure and updated.
• Hold all permissions needed for content, domains and data supplied to us.
• Cooperate with reasonable security, abuse and support requests.

6. Availability, maintenance and changes

We aim to provide reliable services but cannot promise uninterrupted or error-free operation. We may maintain, update or change services to improve security, comply with law, replace suppliers or manage technical risk. We will give reasonable notice of material adverse changes where practical.

7. Suspension, cancellation and termination

You may cancel in accordance with the applicable order or service description. We may restrict or suspend a service for non-payment, security risk, unlawful use, serious policy breach or to protect systems and users. We may terminate for a material breach that is not remedied after reasonable notice, or immediately where the breach cannot reasonably be remedied or creates serious risk.

8. Intellectual property

We and our licensors retain rights in our websites, systems, branding and materials. You retain rights in content you provide, while granting us the limited permission needed to host, copy, transmit, back up and otherwise process it to supply the service.

9. Liability

Nothing in these terms excludes liability that cannot lawfully be excluded, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

For business customers, subject to that sentence and any more specific written terms, we are not liable for indirect or consequential loss, loss of profit, revenue, anticipated savings, goodwill, business opportunity or data. Our total aggregate liability arising from a service is limited to the fees paid for that service during the 12 months before the event giving rise to the claim.

Different statutory protections apply to consumers and cannot be removed by these terms.

10. Consumers

If you are a consumer, nothing in these terms affects your statutory rights. Any cancellation right, refund entitlement or service standard required by consumer law continues to apply. Business-only exclusions or limits do not apply where the law prevents them.

11. General terms

If part of the agreement is unenforceable, the rest continues. A delay in enforcing a right is not a waiver. You may not transfer the agreement without our consent; we may transfer it as part of a genuine business reorganisation or service transfer, provided this does not reduce consumer rights. Notices may be sent using the contact details held on the account.

12. Governing law

The agreement is governed by the law of England and Wales. If you are a consumer resident elsewhere in the United Kingdom, you retain any mandatory protections and may be entitled to bring proceedings in your local courts. Business disputes are subject to the exclusive jurisdiction of the courts of England and Wales.

13. Changes to these terms

We may update these terms for legal, security, technical or commercial reasons. Material changes affecting an existing recurring service will be communicated reasonably in advance where practical.