Privacy Policy

1. Who we are

AI1Group Limited is the controller of personal data collected through the AI1Group, AI1Host and AI1Design websites and through our customer communications.

• Company: AI1Group Limited
• Company number: 16162036
• Registered office: Lytchett House, 13 Freeland Park, Wareham Road, Poole, Dorset, United Kingdom, BH16 6FA
• Privacy contact: This email address is being protected from spambots. You need JavaScript enabled to view it.

2. Personal data we collect

Depending on how you use our websites and services, we may collect:

• Identity and contact data: name, email address, telephone number, postal address and business details.
• Account and transaction data: services ordered, account identifiers, invoices, payments and billing history. Payment-card details are normally handled by our payment providers rather than stored by us.
• Service and support data: domains, hosting configuration, support messages, diagnostic information and files you choose to provide.
• Technical and usage data: IP address, device and browser details, security logs, referral information and website activity.
• Marketing preferences: your choices about newsletters and promotional communications.

Please avoid sending special-category or highly sensitive personal data unless it is genuinely necessary for us to deal with your request.

3. How we use personal data

• To respond to enquiries and provide customer support.
• To set up, administer and bill for services.
• To operate, secure, troubleshoot and improve our websites and infrastructure.
• To prevent fraud, spam, misuse and unauthorised access.
• To comply with accounting, tax, legal and regulatory obligations.
• To send marketing where permitted and in line with your preferences.

4. Our lawful bases

We rely on one or more lawful bases under UK data-protection law:

• Contract: to take steps at your request and provide services you buy.
• Legitimate interests: to operate, secure and improve our business, respond to enquiries and protect our customers, provided those interests are not overridden by your rights.
• Legal obligation: to meet tax, accounting and other legal duties.
• Consent: where the law requires a freely given choice, including certain marketing and non-essential storage or access technologies.

5. Who we share data with

We do not sell personal data. We may share it only where reasonably necessary with:

• Hosting, domain, email, communications, security and IT providers.
• Payment processors, accountants, professional advisers and insurers.
• Regulators, courts, law-enforcement bodies or other authorities where required or permitted by law.
• A buyer, investor or adviser involved in a genuine business reorganisation, subject to appropriate confidentiality and safeguards.

6. International transfers

Some suppliers may process personal data outside the United Kingdom. Where UK adequacy regulations do not apply, we use an appropriate transfer mechanism and any additional safeguards reasonably required.

7. How long we keep personal data

We keep personal data only for as long as reasonably necessary for the purpose collected, including legal, accounting, security and dispute-resolution requirements. Further detail is set out in our Data Retention Policy.

8. How we protect personal data

We use proportionate technical and organisational measures, including access controls, authentication, secure communications, monitoring, backups and supplier controls. No internet service can be guaranteed completely secure, but security is treated as an ongoing responsibility rather than a once-a-year box-ticking festival.

9. Your rights

Subject to the circumstances and applicable exemptions, you may have rights to access, correct, erase, restrict or object to processing, receive portable data, and withdraw consent. You may also have rights concerning solely automated decisions.

To exercise a right, email This email address is being protected from spambots. You need JavaScript enabled to view it.. We may ask for information needed to confirm your identity.

10. Cookies and similar technologies

Our use of cookies, local storage, scripts and similar technologies is explained in our Cookie Policy. Where consent is required, non-essential technologies should remain disabled until you make a choice.

11. Complaints

Please contact us first so we can try to resolve your concern. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection.

12. Changes to this policy

We may update this policy when our services, suppliers or legal obligations change. The date in the hero shows the latest revision.